How does the system know where a parcel is?

It reads from your order management and the courier's system, the same source your colleague would check. That's why it can give a concrete status and expected date instead of saying it will arrive soon.

What happens if a customer is unhappy or angry?

The system recognises when the tone of a conversation turns and doesn't try to push through it: it hands the case to a colleague along with the full history, so the customer doesn't have to explain everything again.

Could it give wrong information about my products?

It works from your own product database, not from general knowledge. Where there's no answer there, it doesn't invent one: it tells the customer someone will check and notifies your team.

Do I have to replace my current helpdesk?

No. The system connects to your existing webshop platform and the channels you use today, and your colleagues carry on working exactly where they do now.

How long until it's live, and what do I need to prepare?

Customer service for a webshop is typically live in 2–4 weeks. We'll need your product data, your shipping and returns terms, and a few months of past correspondence so we can see what your customers ask most often. We build and test the rest.

Webshop vertical

AI customer service and chatbot for webshops

In an online store the questions don't follow your opening hours: orders land overnight, and "where's my parcel?" sits in the inbox until morning. AI customer service takes those over, from order tracking through returns to the product questions that come before a purchase, on whichever channel the customer wrote to you.

Book a demo for your webshop's customer service30 minutes · €0 · no obligation

“I start at eight in the morning with forty unanswered messages. Half of them get the same reply about where the parcel is, and by the time I reach the end, the next forty have arrived.”

24/7availability

2–4 weeksto launch

GDPR & EUdata hosting

Hungariannative voice agent

Why this is the bottleneck for most webshops

Half the questions are the same question

Where's my parcel, when does it arrive, how do I send it back: most incoming messages circle around a handful of recurring questions, yet each one still needs someone to look it up.

No answer means no purchase

A pre-purchase question is the most expensive message to leave unanswered. Someone who can't find out in time whether the item is in stock in their size simply orders it from the next shop.

Peak season doesn't scale with headcount

During Black Friday or the run-up to Christmas the volume of enquiries multiplies while your team doesn't. Response times stretch at exactly the moment the most customers are paying attention.

What the system takes over

Order tracking from real data, not vague reassurance

From the order number or email address the system looks up where the shipment actually is and gives a concrete status and expected date. This is typically the single largest slice of incoming questions.

Returns and exchanges walked through end to end

Cancellations, size exchanges, warranty claims: the system explains the process, collects the details it needs, and starts the case, so the customer doesn't have to write in three times about the same thing.

Pre-purchase product questions answered

Is it in stock, when is it being restocked, what's the difference between two variants, what does delivery cost: the questions an abandoned cart usually hinges on.

Every channel in one place

Web chat, Messenger, Instagram and email: customers write wherever suits them and get the same answer everywhere. You don't have to switch between four interfaces to make sure nothing slips through.

Other languages without another hire

If you also ship to neighbouring markets, the same system replies in English, German or Romanian, without you having to hire someone who speaks them.

Peak campaigns at the same response time

No queue forms during a sale: the system handles hundreds of conversations at once and passes on only what genuinely needs a human decision.

A campaign day with the system running

A weekday sale, when traffic and the volume of questions that comes with it run several times higher than usual.

08:00
There's no backlog to work through. The questions that came in overnight were answered when they were asked, and the team starts the day with the handful of cases the system genuinely left for them.
10:30
The sale goes live. Two hundred messages land on web chat and Messenger within half an hour, all at once. Not one customer has to wait for a reply.
13:20
A customer asks about their order number. The system pulls the shipment status from the courier and writes back with the expected delivery date.
16:45
A size exchange request comes in. The system walks the customer through it, collects the order details, and opens the exchange in your own system.
23:20
A late-night shopper asks whether the item is in stock in their size. They get an answer, and they order. That message isn't waiting for you unanswered in the morning.

What we connect it to

Your webshop platform: Shoprenter, UNAS, WooCommerce or Shopify
Your couriers: GLS, Foxpost, Packeta, MPL
Web chat, Messenger, Instagram and email
Your stock records and order management

Before going live we work through your real correspondence: your most frequent questions, your returns policy and your tone of voice, so the system writes to your customers the way your team already does.

Questions webshop owners usually ask

Let's look at your own inbox

In a free 30-minute call we go through how many enquiries you currently handle by hand and how much of that could be automated. If it isn't worth it, we'll tell you that too.

Book a demo for your webshop's customer service

30 minutes · €0 · no obligation