AI automation for manufacturers and logistics firms
In a plant or a freight office the work itself is rarely the bottleneck. The time goes on everything around it: every partner sends their order in a different form, someone has to key it in, confirm it, and then spend the rest of the day answering where the shipment is. AI takes over that layer, from reading the incoming order to answering your partners' status questions.
“Two of our people spend half a working day keying orders from PDFs into the system. Then we go looking for the typos, usually once something has already gone wrong.”
Why this is the bottleneck at most companies
Every partner orders differently
One writes it in the body of an email, another sends a PDF, a third attaches a spreadsheet, a fourth submits it on their own portal. No template covers all of them, so someone keys them in by hand.
A typo costs the most here
A misread part number or a wrong quantity doesn't surface in the office, it surfaces on the line or at the loading bay, once material has already been moved for it. Fixing it afterwards always costs more than the order itself.
Status questions fragment the day
Where's my order, when does the truck leave, has the material arrived: a minute each on their own, but together they're exactly why a dispatcher or an administrator never gets to finish a single task.
What the system takes over
Incoming orders read in any format
Email, PDF, scanned paper or spreadsheet: the system pulls out the part number, quantity, delivery address and deadline, and matches them to the items in your own product master.
Entered into your ERP
The order lands where you already keep it, in the same shape your colleague would enter it. Daily order intake stops taking up half a working day.
Confirmation in minutes, not the next day
The partner immediately gets confirmation that their order arrived, with the items and the committed deadline. That alone often removes half the status questions.
It asks when something doesn't add up
If a part number isn't on your list, or the quantity differs from the contracted volume, the system doesn't enter it blind: it flags it for a colleague, or goes back to the partner.
Order and shipment status answered
When a partner calls or writes, the system checks your own records for where production or the shipment stands and gives them a concrete date instead of promising a call back.
Dispatch line relieved
Driver calls, loading-bay slot booking, carrier queries: the voice agent picks up, notes it down, arranges the slot, and only passes on what genuinely needs a human decision.
A shift with the system running
A weekday at a mid-sized plant where the same two colleagues handle order intake, confirmations and freight scheduling.
- 06:20
The eleven orders that came in overnight are read, entered and waiting for approval when the shift starts. Nobody's day begins with keying them in.
- 08:05
A long-standing partner sends a PDF order containing a part number that isn't on the price list. The system enters the rest of the lines and flags that one, and the administrator decides on it in half a minute.
- 10:40
A call comes in about when Tuesday's shipment leaves. The voice agent checks the planned departure, gives the answer, and offers to send a notification once the truck is on its way.
- 13:15
A supplier hasn't confirmed next week's material yet. The system sends them a reminder and flags to purchasing that the item is still open.
- 16:50
The shift ends. The day's orders are entered, the confirmations have gone out, and there's no stack of unprocessed paperwork left for tomorrow morning.
What we connect it to
- Your ERP: SAP, Microsoft Dynamics 365 Business Central, Odoo or a local system
- Your warehouse management and freight scheduling systems
- Your company mailbox and your partners' ordering portals
- Your phone system, keeping the dispatch lines you already use
Before going live we set the system up on your last month of real orders: your partners' formats, your part numbers and your own confirmation wording. Entry runs with human approval at first, and only goes fully automatic once the accuracy is backed by numbers.
Questions manufacturers and logistics firms usually ask
Let's look at your own orders
In a free 30-minute call we go through how many orders currently pass through someone's hands and how much time the admin around them takes. If automating it isn't worth it, we'll tell you that too.
30 minutes · €0 · no obligation